HOW DO I RETURN MY ORDER?


Our return policy states that all items must be returned within 14 days with all tags attached. The item must be unworn. Sale items are final sale and we can not accept returns on hosiery. We docover the cost of shipping on returns back to us. Please use the prepaid return label provided in your order. Orders are returned to Living Royal Returns Dept 1901 Raymond Dr Suite 2 Northbrook,IL 60062 

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

Please double check your shipping and billing address. Our system runs a check through your banking institution to verify all information matches before your order can be processed. You may want to try re-typing your information to make sure it matches the proper format. If you are still having issues please feel free to contact our customer service representatives.

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you are having trouble placing an order please feel free to contact us and we can assist you over the phone.

Our hours are Monday-Friday 9am-5pm CST and Saturday and Sunday 10am-4pm CST

Call us at 312.906-7600 or shoot us an email at info@livingroyal.com or through our contact us form

DID I GET CHARGED TWICE?

If your credit card was charged twice, please double check your bank statement to verify this error by contacting your credit card provider. Most times your credit card will only be charged after your order ships. If your card was charged twice please contact us at 312.906.7600 or email us at info@livingroyal.com so we can process a refund for the duplicate charge.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

Your order can be altered at any time prior to the shipment. Once the order is shipped it is out of our control. If it is before shipment please email us at info@livingroyal.com or if you would like to add something to the order you will have to place a new order.

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?

If the item you are interested in is out of stock please click the notify me button and insert your email address as prompted to get the first scoop when products come back in stock.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All sale item are final. No refund will be dispensed on sale items.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we receive your order in our warehouse it will typically take up to 5 business days from the time that we receive your package for your payment to be refunded back on your account.

WHEN WILL MY ORDER SHIP?

We ship Monday-Saturday at 3pm CST. If you placed your order after this time expect for it to be shipped the following day.

I RECEIVED A GIFT CARD. HOW DO I USE IT?

When checking out you will have a chance to enter in a E-gift card code. Each gift card contains a special code that will reduce the price from your order with the available credit on the card.

GREEN SCENE

Everyday we try our very best to make sure we are as eco-friendly as we can be! Here’s a list of a few green things we do, but we are always looking for suggestions. If you have any green tips please email us at info@livingroyal.com.

• The boxes we use contain recycled material (liner: 20-30%, flute: 100%) and is 100% recyclable. That means you can put them in with your paper recycling.

• The bubble wrap is (minimum) 10% post-consumer content and (minimum) 20% recycled plastic and is 100% recyclable. You can put the bubble wrap in with your plastics recycling.

• We separate our paper and our cardboard products from our other trash. (Our waste company separates the rest!)

• Our printer paper contains at least 30% post consumer waste and is 100% recyclable 

• We send our used printer ink cartridges to InkDrop services which then get recycled or reused FREE OF CHARGE!

• All our HP Ink cartridges are made from 100% recycled plastic

• We only use EcoBulbs throughout our warehouse. They are compact fluorescent bulbs that help reduce carbon dioxide (global warming), sulfur dioxide (acid rain), the demand on landfills, and help save energy.

• All of our desks are equipped with Homasote Boards, which are 100% recycled and recyclable.

• All orders are shipped through USPS. Which use alternative fuel-capable vehicles to deliver your mail.

• We always use as little energy in the office as possible by turning off heat or ACs when they aren’t needed and keeping as few lights on as possible.

STAY GREEN!