FREE SHIPPING ON DOMESTIC ORDERS OVER $50!

Faqs

DO YOU SHIP INTERNATIONALLY?

Yes, we ship all over the world!

 

WHAT SIZE ARE YOUR SOCKS?

Please refer to the size guide below.

 size guide

 

WHICH SOCK STYLE WILL FIT ME BEST?

Print our leg measurer below and follow the directions to find the best sock style for you.

CLICK HERE FOR OUR LEG MEASURER!

 

WHEN WILL MY ORDER SHIP?

We try our best to ship all orders within 24-48 hours of being placed Monday-Friday. 

 

I'VE RECEIVED MY ORDER # BUT I STILL HAVE NOT RECEIVED MY TRACKING #?

Orders can take 2-4 business days to be processed and shipped due to increased demand, once your order has been shipped you will be notified via email.

 

I'VE RECEIVED MY TRACKING #, BUT THERE IS NO INFORMATION. 

Shipping information can take 24-48 hours to be processed by either USPS or UPS.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

If you live within the United States your order  will arrive in approximately 5-8 business days with standard $3 shipping or 2-3 business days with priority $15 shipping.

 

DO YOU ACCEPT RETURNS? 

Yes. If you are not completely satisfied with your order you may return any unused merchandise within 14 days.   The items must be unworn in original packaging.  If items are worn or not in original packaging store credit will be issued.  Sale items and Custom Orders are final sale. Orders are returned to:

Living Royal ATTN Returns Dept (Your Order Number)

610 S Wheeling Rd Wheeling, IL 60090

 

CAN I RETURN ITEMS THAT WERE PURCHASED ON SALE?

All sale items are final. No refund will be dispensed on sale items.

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we receive your order in our warehouse it will typically take up to 5 business days from the time that we receive your package for your payment to be refunded back on your account.

 

HOW DO I CANCEL MY ORDER?

As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel existing orders.

 

WHAT SHOULD I DO WHEN MY ITEMS ARE DEFECTIVE?

Please take a photo of the defective items and email it to shop@livingroyal.com along your order number.  We will get back to you within 24 hours. 

 

HOW DO I ENTER MY PROMO CODE? 

You will be given the opportunity to enter a PROMO code during check-out, and after you've entered your billing and shipping information.   

 

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

Please double check your shipping and billing address. Our system runs a check through your banking institution to verify all information matches before your order can be processed. You may want to try re-typing your information to make sure it matches the proper format. If you are still having issues please feel free to contact our customer service representatives.

 

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you are having trouble placing an order please feel free to contact us and we can assist you over the phone.

Our hours are Monday-Friday 9am-5pm CST

Call us at 312.906-7600 or shoot us an email at shop@livingroyal.com or through our contact us form

 

DID I GET CHARGED TWICE?

If your credit card was charged twice, please double check your bank statement to verify this error by contacting your credit card provider. Most times your credit card will only be charged after your order ships. If your card was charged twice please contact us at 312.906.7600 or email us at shop@livingroyal.com so we can process a refund for the duplicate charge.

 

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

Your order can be altered at any time prior to the shipment. Once the order is shipped it is out of our control. If it is before shipment please email us at shop@livingroyal.com or if you would like to add something to the order you will have to place a new order.

 

 

 

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